Shipping policy

Shipping costs are determined by the size, weight, and destination zone of the item(s) ordered. Final shipping charges will be confirmed at checkout. please contact us at support@nordst.dk if you require a tailored quote.

Transport & Damage Insurance Policy

At NORDST, we take great care in packaging and transporting our furniture to ensure it arrives in pristine condition. Nonetheless, due to the fragile nature of our materials and the scale of certain items, transport damage can occasionally occur. This policy outlines how such incidents are handled under our transport insurance.

 

 

Coverage Scope

Our transport insurance covers the following:

  • Damage sustained during shipment from our facility to the delivery address, provided the goods are signed for and reported according to the procedures outlined below.

  • Loss of goods during transit, subject to courier confirmation and investigation.

  • Manufacturing defects identified upon delivery, if reported immediately.

 

 

What is Not Covered

The following are not covered under our transport insurance:

  • Damage reported more than 48 hours after delivery.

  • Damage occurring after successful delivery, including during installation or relocation by third parties.

  • Returns made without original packaging or protective materials.

  • Normal wear, material variations, or natural markings in stone or wood.

  • Custom or bespoke pieces, unless damaged in transit and reported within the claim window.

 

 

Claim Process

To initiate an insurance claim for damage or loss:

  1. Inspect your order immediately upon delivery. If possible, inspect the item before the courier departs.

  2. If damage is found, photograph the item and packaging thoroughly from multiple angles.

  3. Email support@nordst.dk within 48 hours of delivery with the following:

    • Order number

    • Description of the issue

    • Clear photos of the damage and packaging

    • Proof of delivery (if applicable)

Our team will review your claim and respond within 3 business days. If the claim is approved, we will either repair, replace, or refund the item as appropriate.

 

 

Liability & Final Notes

NORDST’s liability is limited to the repair, replacement, or refund of the item in question. We are not liable for any third-party costs related to delivery access, installation, or missed delivery appointments.

By placing an order with NORDST, you agree to the terms outlined in this policy and acknowledge the importance of prompt inspection upon delivery.